Terms of Service

By visiting our website, submitting a form, booking a call, signing a services agreement, accepting a proposal or checkout page, agreeing to an engagement verbally, or making any payment to us, you agree to these Terms. If you do not agree, do not proceed with any transaction or engagement.

Corewave Solutions provides marketing, lead generation, client acquisition, and consulting services. Depending on what you have engaged us for, these may include:

• Paid advertising campaign management (Meta, Google, and other platforms)
• Funnel, landing page, and client acquisition system design, build, and installation
• Cold outbound lead generation, including LinkedIn and email outreach
• Pay-per-lead and lead delivery services
• Creative production, copywriting, and campaign strategy
• Consulting, coaching, advisory, and strategy engagements
• Done-for-you campaign management, reporting, and optimisation

The scope, fees, billing frequency, and term applicable to you are set out in your Engagement Terms, defined in clause 3.

"Engagement Terms" means whichever of the following applies to you:

(a) a signed services agreement between you and Corewave Solutions;

(b) a proposal, quote, order form, or Stripe payment link or checkout page you accepted; or

(c) where an engagement was agreed verbally, the written confirmation we send you by email following that discussion, setting out the scope, fees, and payment schedule.

3.1 We will always state your payment schedule in writing. Before we take any payment from you, your Engagement Terms will state:

• the amount of each payment, or where the amount varies, how it is calculated;
• the date of each payment, or the frequency at which payments will be taken;
• the total number of payments, or that payments continue until the engagement is terminated; and
• any minimum term.

We will not charge you any amount that has not been set out in your Engagement Terms.

3.2 Verbal engagements. Where an engagement is agreed verbally, we will send you written confirmation of the scope, fees, payment schedule, and payment authorisation, and we will provide the means for you to confirm it. You accept those terms if you reply confirming them, provide a payment method after receiving the confirmation, make a payment, or continue to receive the services after receiving it. If you do not accept, tell us within 3 business days and we will not proceed or charge you.

3.3 Order of precedence. These Terms apply to every engagement and operate alongside your Engagement Terms. Where there is a direct conflict, your Engagement Terms prevail. Together they form the entire agreement between us and supersede all prior terms, representations, and website terms published by us.

Fees, billing frequency, and payment dates are as set out in your Engagement Terms. Unless stated otherwise, fees are in Australian dollars and are payable in advance of the period or deliverable to which they relate.

We bill on a range of structures depending on the engagement, including:

• Monthly retainers, charged in advance on each billing date
• Single or upfront payments for defined projects or programs
• Instalment or split payments, charged on the dates in your Engagement Terms
• Pay-per-lead or usage-based fees, calculated and invoiced at the stated frequency
• Consulting or advisory fees, charged hourly, per session, per month, or per program

4.1 GST. Unless stated otherwise, fees exclude GST. Where GST applies, it is payable in addition to the stated fee, and we will issue a valid tax invoice.

4.2 Third-party costs. Ad spend, platform fees, third-party software, data, and tooling costs are separate from our fees and are your responsibility unless your Engagement Terms expressly state otherwise.

4.3 Pay-per-lead and usage-based fees. Where fees are calculated on leads delivered or usage, your Engagement Terms will state the per-unit price, what qualifies as a billable unit, and any monthly cap on the total amount payable. We will send you an itemised invoice showing the calculation at least 3 business days before charging your payment method. If you believe a lead or unit is not billable under the agreed criteria, tell us within 5 business days of the invoice and we will review it in good faith and credit any amount incorrectly charged.

4.4 Fee changes. We will not increase your fees during a minimum term. For rolling engagements, we will give you at least 30 days' written notice of any fee increase, and you may terminate before it takes effect.

All payments must be made with accurate and current billing information.

This clause applies to every engagement, of every type.

5.1 Your authorisation. By entering into an engagement with Corewave Solutions and providing a payment method, you authorise us to:

(a) store your nominated payment method with our payment processor (Stripe) for the duration of your engagement and any continuation of it;

(b) automatically charge that payment method for each amount payable under your Engagement Terms, on the dates and at the amounts or calculation basis set out in those Engagement Terms, without seeking further approval at the time of each charge; and

(c) where your engagement continues on a rolling or month-to-month basis after any minimum term, continue charging the then-current fee on each billing date until the engagement is terminated in accordance with clause 9.

5.2 What this covers. This authorisation applies to monthly retainer fees, single or upfront payments, instalment and split payments, pay-per-lead and usage-based fees, consulting and advisory fees, and any other amount payable under your Engagement Terms.

5.3 Limits on this authorisation. We will only charge amounts set out in your Engagement Terms. We will not charge you a recurring amount where you have agreed to a one-off payment, and we will not charge amounts above any agreed cap.

5.4 Confirmation by payment. By making your first payment to us after receiving your Engagement Terms, you confirm this authorisation and authorise us to charge your saved payment method for the subsequent amounts set out in those Engagement Terms.

5.5 Your payment method. You confirm you are authorised to use the payment method you nominate and will keep the details current. You authorise us and Stripe to update your stored card details where your card is reissued, replaced, or renewed, so that scheduled payments continue without interruption.

5.6 Invoices and records. We will issue a tax invoice for every charge. You may request a record of your payment authorisation at any time.

5.7 Changing or withdrawing authorisation. You may change your nominated payment method at any time by written notice to us. You may withdraw this authorisation by terminating your engagement in accordance with clause 9. Withdrawal does not cancel amounts already due, or amounts payable for the balance of any minimum term.

5.8 Talk to us before disputing a charge. If you believe a charge is incorrect, contact us at ben@corewavesolutions.com before raising a dispute with your bank or card issuer. We will investigate and respond within 5 business days, and refund any amount charged in error. This does not limit your right to dispute a charge with your bank.

If a scheduled charge fails, we may re-attempt it within 5 business days and will notify you.

If payment is not received within 7 days of the due date, we may suspend or pause services until payment is received, after giving you written notice. Suspension does not reduce or discharge your obligation to pay fees for the balance of any minimum term.

Overdue amounts accrue interest at 1.5% per month, calculated daily from the due date, to cover our cost of funds and administration. You are liable for our reasonable costs of recovering overdue amounts, including debt collection and legal costs.

6.1 Instalment plans. Where fees are payable by instalments, the full amount is a debt owed from the start date of the engagement, and the instalment schedule is a payment accommodation. If an instalment is more than 7 days overdue, we will give you written notice and 7 days to pay. If it remains unpaid after that period, the remaining balance becomes immediately due and payable and we may charge it to your nominated payment method.

Except as set out below, you may not withhold, reduce, delay, or set off any payment on the basis of campaign performance, results, lead volume, lead quality, conversion rates, revenue outcomes, or dissatisfaction with strategic direction. Fees are payable for the services delivered, not for any particular result. See clause 11.

This clause does not apply to:

• any amount you are genuinely and reasonably disputing in good faith, where you have notified us of the dispute in writing and are engaging with clause 20; or
• any right or remedy you have under the Australian Consumer Law.

Fees are non-refundable except where expressly stated in your Engagement Terms, or where required by the Australian Consumer Law.

Refunds are not provided for performance expectations, changes in your strategy or circumstances, subjective preferences, or a decision to stop using the services during a minimum term. We do not refund services already delivered or in progress.

Where we have not delivered an agreed scope item, we will correct or re-perform it.

Where your Engagement Terms contain a specific performance commitment or guarantee, that commitment applies only on the terms documented there. It does not apply automatically and is not available to all clients.

Nothing in this clause limits your rights under the Australian Consumer Law. See clause 17.

Your minimum term and notice period are set out in your Engagement Terms.

9.1 Cancellation by you. Unless your Engagement Terms state otherwise, you may cancel by giving us written notice by email at least 30 calendar days before your next billing date. Your engagement remains active until the end of the current billing period, and no refunds are issued for partially used periods.

9.2 Termination for breach. Either party may terminate immediately if the other party breaches these Terms or the Engagement Terms and fails to remedy the breach within 7 days of written notice.

9.3 Immediate termination. We may suspend or terminate services immediately, without notice, where you fail to pay after the process in clause 6, or where continuing would expose us to legal, regulatory, or third-party platform risk.

9.4 Effect of termination. Termination does not affect fees already accrued or payable for the balance of a minimum term. On termination we will stop charging your payment method and, on request, delete your stored payment details.

Where your Engagement Terms specify a delivery or setup window, that window runs from the date we receive all required onboarding materials, access, and credentials. The timeline is paused where delivery is delayed by missing access, incomplete assets, delayed approvals, lack of communication, or changes you request.

You agree to:

• Provide accurate information and timely access to accounts, platforms, and assets
• Maintain any third-party subscriptions, licences, or platform access your services depend on
• Provide feedback on leads, meetings, or campaign output where required
• Ensure your own products, services, claims, and offers comply with applicable law and platform policies
• Respond to leads, enquiries, and meetings we generate

We are not responsible for outcomes to the extent they are caused by your failure to do these things.

Except to the extent of the guarantees in clause 17, our services are provided on an "as is" basis, and we make no guarantee of any specific result, outcome, lead volume, lead quality, meeting volume, conversion rate, revenue, or profit.

Results depend on factors outside our control, including your offer, pricing, market conditions, seasonality, budget, sales process, response times, brand reputation, competitor activity, and the policies, algorithms, pricing, and restrictions of third-party platforms including Meta, Google, LinkedIn, and email service providers.

We are not liable for account suspensions, ad rejections, deliverability issues, rate limits, policy changes, or other restrictions imposed by third-party platforms.

All content, materials, funnels, templates, designs, text, creative, and assets we provide remain the intellectual property of Corewave Solutions unless your Engagement Terms state otherwise. You may not copy, resell, redistribute, or reproduce our materials without our written permission.

On full payment of all fees due, you receive a non-exclusive, perpetual licence to use the deliverables produced specifically for you, for your own business purposes.

You retain ownership of your brand assets, data, and materials you provide, and grant us a licence to use them as needed to deliver the services.

Where we deliver leads to you, you agree to use them in compliance with applicable privacy and marketing law, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), and to honour any opt-out or deletion request you receive.

Unless your Engagement Terms state otherwise, leads delivered to you are for your own use only and may not be resold, shared, or redistributed to third parties.

Our handling of personal information is described in our Privacy Policy.

Each party agrees to keep confidential the other party's non-public information, including pricing, strategies, data, materials, and contact information, and not to disclose it to any third party without prior written consent, except where required by law. This continues for 3 years after the engagement ends.

Unless you tell us otherwise in writing, you agree that we may refer to you as a client and use your name and logo for marketing purposes. You may withdraw this permission at any time by writing to us.

You agree not to use our services for unlawful purposes, attempt to gain unauthorised access to our systems or data, copy or resell our content or services, misrepresent your identity or intent, or interfere with our systems, funnels, or services.

17.1 Consumer guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

17.2 Where liability can be limited. To the extent permitted by law, and where our liability relates to a failure to comply with a consumer guarantee in respect of services, our liability is limited, at our option, to:

• supplying the services again; or
• paying the cost of having the services supplied again.

17.3 Cap on other liability. Where liability is not otherwise limited or excluded by law, our total aggregate liability for all claims arising out of or in connection with the services is limited to the total fees you paid us in the 3 months immediately before the event giving rise to the claim.

17.4 Excluded loss. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, goodwill, or business opportunity.

Neither party is liable for any delay or failure to perform caused by an event beyond its reasonable control, including natural disaster, pandemic, war, industrial action, failure of telecommunications or internet services, or the acts, restrictions, or outages of third-party platforms. Obligations to pay amounts already due are not suspended by this clause.

You may not assign or transfer your engagement without our written consent. We may assign or novate our rights and obligations to a purchaser of our business, on written notice to you.

If a dispute arises, the party raising it must notify the other in writing setting out the details. The parties must then meet, in person or by video call, within 10 business days and attempt to resolve the dispute in good faith.

If the dispute is not resolved within 20 business days of that notice, either party may commence proceedings. Nothing in this clause prevents either party from seeking urgent interlocutory relief.

We may update these Terms from time to time. The updated version will be published here with a revised "Last updated" date.

Changes apply prospectively only. Where a change would materially and adversely affect you, we will give you reasonable notice and you may terminate your engagement without penalty before the change takes effect. Changes do not alter the fees, term, or scope agreed in Engagement Terms already in place.

If any provision of these Terms is found to be invalid, unenforceable, or unfair, it is severed to the minimum extent necessary and the remaining provisions continue in full force.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Corewave Solutions
ABN 25 470 771 824
Unit 228, 8 Confectioners Way, Rosebery NSW 2018, Australia
Email: ben@corewavesolutions.com
Website: https://www.corewavesolutions.com/